Frequently Asked Questions

  • What is Arte dei Contrari and what is its mission?
    Arte dei Contrari is an artisanal company born in Ferrara with the aim of celebrating and enhancing the tradition of “Made in Italy” through unique, handmade products. Our mission is to offer products that tell a story and that bring the authenticity and beauty of Italian craftsmanship into the homes of our customers.

  • What kind of products does Arte dei Contrari offer?
    We offer a selection of art and handcrafted items, ranging from homeware to jewelry, decorations and personalized objects. Each product is created with care and passion, using high-quality materials to ensure unique and timeless pieces.

  • What makes Arte dei Contrari artifacts unique?
    Our products are distinguished by attention to detail, originality of design and dedication to “handmade”. Each piece reflects the soul of the craftsman who created it, guaranteeing authenticity, quality and lasting value that goes beyond mass production.

  • Who makes your products and what materials are used?
    Our products are created by expert Italian craftsmen, who work with selected materials such as wood, metals, fine fabrics and ceramics, all rigorously chosen to respect the Made in Italy tradition and guarantee quality and sustainability.

  • Are Arte dei Contrari products made entirely by hand?
    Yes, all our products are handmade using traditional artisan techniques. This means that each piece is unique and may have slight differences, which is the added value of true craftsmanship.

  • Do you offer the possibility to request customized or tailor-made products?
    Of course! We are happy to create customized products based on the tastes and requests of our customers. If you want a custom piece, contact us to discuss your needs and create a unique project together.

  • How can I order Arte dei Contrari products?
    You can order our products directly from our website by adding them to your cart and completing the payment online. If you have any questions or specific requests, you can contact us by email or phone.

  • Do you ship internationally?
    Yes, we ship our products worldwide. Delivery costs and times vary depending on the destination and the type of product ordered.

  • What are the delivery times for a handmade product made to order?
    Since each product is handmade, delivery times may vary. Usually, made-to-order products take 7 to 14 business days, but we will always keep you updated on the status of your order.

  • What does “Made in Italy” mean in your products?
    For us, “Made in Italy” means respect for tradition, quality of materials and craftsmanship. Each of our products reflects Italian art and culture, standing out for its originality and authentic value.

  • How can I take care of the products to keep them at their best over time?
    We offer specific care advice for our products based on the materials used. Generally, we recommend avoiding exposure to extreme conditions and gently cleaning the artifacts to preserve their original appearance.

  • Do you collaborate with other artisans or artists?
    Yes, we believe in collaborating with other artisans and artists to enrich our collection and offer our customers ever new and inspired pieces. Collaborations allow us to experiment and bring innovation, remaining faithful to the artisan tradition.

  • How can I stay up to date on news and new products?
    You can subscribe to our newsletter to receive updates on new collections, events and exclusive promotions. You can also find us on social media, where we share stories, inspirations and news about our artisanal world.

  • Can I visit your shop in Ferrara to see the products in person?
    Absolutely! We will be happy to welcome you to our shop in Ferrara, where you can see our products and discover the atmosphere that inspires our art.

  • What should I do if, in exceptional cases, the product arrives damaged?
    We make every effort to ensure that our products arrive intact and in perfect condition. We carefully package each item to ensure protection during transit. However, if, in rare cases, your product arrives damaged, please contact us within 48 hours of delivery. Send us a description of the problem along with a few photos of the damage, and we will promptly process your request to offer you a replacement or refund, depending on the situation.